What can be returned?
Non-perishable/consumable products are permitted to be returned provided they are in the original, unopened condition. Products such as oils and brake fluids are permitted to be returned provided the seal has not been broken. If such a product has been opened/used, we cannot accept the return. If by chance the product is faulty upon arrival, we will provide a refund as per Australian Consumer Law. Apparel based products such as t-shirts and jackets are permitted to return if the sizing is incorrect, however, shipping costs are to be covered by the purchaser.
When do I return my order?
Orders must be returned within 10 business days, we will allow extra time for international orders, once returned in its original condition we will process a refund or exchange if required.
Where do I return my order?
Please direct all returns and exchanges to our main shop, we are located at 17-19 Terra Cotta Drive, Blackburn, VIC 3130, Australia.
How do I return my order?
We recommend booking either a courier or dropping by your local post office to arrange delivery to us. Please ensure that all contents are in the original condition they arrived in and that the original invoice is also included.
Will I receive a refund?
Yes! We don't believe in-store credit here and all returns will be seen through with a full refund if the customer chooses to do so, please be aware that shipping costs associated with returning your product will have to be covered by the purchaser, once returned we'll process your refund within 1-3 business days of the order landing back at our shop. If by chance the product has not been returned to us in fully re-sealable condition, we reserve the right to refuse a refund on the item you are returning.
Can I return my order in-store?
Absolutely, feel free to drop in at 17-19 Terra Cotta Drive, Blackburn, VIC 3130, Australia. Once here we can process your return or exchange on the spot. Please be aware we are open from 8:00 AM to 5:00 PM, Monday to Friday.